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Hewlett Packard product description
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HP Deskjet 3820 Inkjet Printer |
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| HP Deskjet 3820 Inkjet Printer |
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Average rating:  |  |
Mine broke too. |
| With the flashing lights and the carriage stuck to the right. Fortunately for me HP is sending out a replacement printer for free, but I'm without a printer for a few weeks now working on writing projects! AGH! |
| HP Deskjet 3820 Inkjet Printer - Hewlett Packard | |
terrible service |
My wife and I wasted hours and hours trying to get HP service. HP has outsourced customer service to several developing countries, and each time we called, the representatives were unable to locate the record of our previous call. We were told time and again that we would be contacted by a "case manager" but that never happened. After weeks of trying, it became obvious that we need to discard the product (still under warrantee) and buy a new (non-HP) product ourselves.
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| Hewlett Packard - HP Deskjet 3820 Inkjet Printer | |
HP deny knowledge of worldwide problem |
Yes, my printer failed in the way described in countless reviews. Two leds flashing, carriage stalled, no printing. In the USA H-P are replacing printers free of charge for the customer. However in the UK, H-P are denying any knowledge of this common problem (the ostrich approach to problems), and I was referred to extended warranty, who offered a refurbished printer at 25% more than I paid for the original item brand new (!) or a 15% off voucher for any H-P printer.
I declined both as I would really like to steer clear of H-P, and I urge others to avoid HP if possible. Now I'm off to buy a decent printer. |
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