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Compaq Presario 2700US Notebook (1-GHz Pentium III, 256 MB RAM, 20 GB hard drive) |
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| Compaq Presario 2700US Notebook (1-GHz Pentium III, 256 MB RAM, 20 GB hard drive) |
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Average rating:  |  |
Presario 2700EA (not US) - ticking timebomb! |
Like the others I loved my little toy - good performance (but not great as I used to get the odd few crashes now and then), solid build quality and a fancy looking gagdet indeed. However, after 2 years use it has developed this annoying habit of powering down suddenly after a few minutes use. Not much good to write a thesis on which was why I bought it.
I'm still in the 'realisation phase' of post laptop-disaster trauma meaning I'm just finding out what's going on and realising that running a virus checker and a simple reinstall of OS won't fix it. Looking on the web tells me this seems to be a recognized fault with this model (to everyone but Compaq it seems!)
Compaq/HP customer service is apparently useful,... but is actually almost utterly useless! The service reps on the phone simply point you to the closest thing that they find on their own website - which is not a lot really for this model. BTW when your Presario 2700 breaks like mine - you remember they didn't send you a manual?... That's because there isn't one! The closest model's manual available is for the Compaq Evo N180 which is what I hope to use when I attack my long-loved laptop-shaped door-stop later this week in the vague hope of resurrecting it. |
| Compaq Presario 2700US Notebook (1-GHz Pentium III, 256 MB RAM, 20 GB hard drive) - Compaq |  |
REVIEW UPDATE - 06/25/2004 CLASS ACTION SUIT TIME - ANYONE?? |
| I wrote a review on here about 9 month ago - and have received over 50+ mails with the same complaint - melted standoffs.. and HP/CPQ is STILL denying any knowledge of this problem!!! (This was independantly verified from an email from HP C/S received 3 days ago from another guy having a meltdown with his 2710 and HP service (or lack of))... - Even though "the fix" and remedy is posted all over CPQ's own tech web site as well as HP's!! -- You doubt me? Call them up, and they'll give you the replacement part # for the needed standoff screws for this "unknown problem".... Sigh... Anyway, it has been suggested to me, since I seem to be the unofficial point guard for this one - that we file a class-action lawsuit of sorts - I'm not big on this - and really don't have the time - But I am so pissed off at CPQ/HP and their plain ignorance and constant denial of "any problems" that I do think it's time we do something about this collectively. So, if anyone else is interested in filing, write me at: CLASSACTION@KAL-TEX.COM Tell me your woes, what part of the country you're in (or abroad... as one chap from the UK has emailed me) - and we'll see what kind of headcount we'll get, and if it's worth going after? I know personally that I am out the cost of the 2701 unit ($1900) + the bogus repair ($400) and the cost to replace - $1750 -- So, if we get enough folks together - I think that'll catch their attention. GOOD LUCK! Brent |
| Compaq - Compaq Presario 2700US Notebook (1-GHz Pentium III, 256 MB RAM, 20 GB hard drive) |  |
A Suprising Exception to Compaq's Image |
I bought this laptop in Feb. 2002 on a whim while browsing Best Buy's return aisle. It didn't have the Floppy or any of the CDs but it was about $300 cheaper than a new one. At the time I wasn't aware of Compaq's reputation for having probably the worse customer service in the known universe, but I was quickly introduced after finding myself in their 800 number black hole (a voice-prompt carousel designed to frustrate customers into hanging up); and all I wanted were the restore CDs! Luckily I found out they can be downloaded from the HP Website. However the laptop itself is suprisingly good. Key features are the seperate DVD & CDRW drives and the JBL speakers. I was playing a music CD & my friends had to go outside to hear themselves talk. There is minimal distortion at high volume - something that quality desktop speakers have trouble doing. Now for the bad: Must boot up to have a music CD play but hey it's an 8lb laptop not a CD Player. Intermittingly the keyboard interface becomes hashed on some bootups - letters are numbers etc. unless I reboot & the mouse button became worn after a few months of left-clicking that I now use a USB Mouse & Keyboard. Other problems that were XP Home/Install related (driver searches on boot-up,etc) until I did a fresh install of Pro. Also for a time I had SuSe Linux 8.0 dual booting no problems except it ran very hot, uninstalled it because with a 20GB hard drive things got cramped real fast. I started out with 8mb video and 256mb RAM and upgraded to 32mb video & 512mb RAM, bought the port replicator and a PCMCIA-USB 2.0 Card and have been using my 2700US as a desktop relacement for a little over a year now flawlessly, except for a problem using an external monitor until I upgraded the video driver for dual monitor support. I use several desktops but I keep going back to my 2700 because it's capabilities are evenly balanced -DVD viewing, web surfing, CD-Burning, & music with non-tinny quality speakers, but Compaq's Customer Service is by far the worse HP can't save them so I can only give 4 stars but this is truly a 5 star laptop for those who have taken the chance - like me - to own one. |
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